Terms of service

This is a translation. The German version is binding.

§ 1 Scope, provider

(1) These general terms and conditions (terms) apply to all contracts on the use of the Stenowise app and services between Stenowise, Inhaber Sören Kann (owner: Sören Kann), Heidkoppel 20B, 21379 Scharnebeck, Germany, email: kontakt@stenowise.com (hereinafter the "Provider"), and its users (hereinafter "you"), whether consumers (section 13 BGB, German Civil Code) or businesses (section 14 BGB).

(2) Deviating terms of businesses apply only if the Provider agrees to them in text form. The affiliate program is governed by the partner terms, processing on behalf additionally by the data processing agreement, and data protection by the privacy policy, each on stenowise.com.

(3) The contract languages are German and English; the German version of these terms is authoritative.

§ 2 Conclusion of the contract

(1) By submitting the sign-up with email address and password or with your Google account, you make an offer to conclude the free contract of use; the Provider accepts it by creating the account.

(2) To book Stenowise Pro, you choose the payment interval on account.stenowise.com and enter your billing details, which you can review and correct before ordering. By clicking "Order with obligation to pay" and confirming the payment with the payment service provider, you make a binding offer. The contract is concluded when the payment succeeds; the Provider confirms it by email.

(3) The Provider stores the contract text; the booking and invoices can be viewed on the subscription page. These terms are available at stenowise.com/en/terms.

§ 3 Services

(1) Stenowise is a dictation app that converts spoken language into text and inserts it into the active application. The app is currently available for Windows; versions for macOS and Linux will follow, and there is no entitlement to them until they are made available. Speech recognition takes place, with an internet connection, on the Provider's server and at its service providers in the EU, and with a downloaded recognition model also on your device.

(2) If you wish, Stenowise refines the text (text refinement). "Change by voice" edits a selected text or the most recently dictated text according to your spoken instruction, for example by shortening, rephrasing or translating; generating new content is not part of the function.

(3) Recognition and refinement are based on language models and may contain errors. You must check the text before using it.

§ 4 Stenowise Free and free trial month

(1) Stenowise Free is free of charge, runs for an indefinite period and currently includes 2,000 words per calendar week (starting Mondays at 0:00 UTC). Once the allowance is reached, dictation and "Change by voice" are unavailable until the next week.

(2) When you create the account, you receive Stenowise Pro once per email address for 30 days free of charge and without a payment method (free trial month); after that, Stenowise Free applies at no cost.

§ 5 Prices and payment

(1) The prices stated on stenowise.com/en/pricing and on the booking page at the time of the order apply. These are gross prices including statutory VAT; for businesses with a confirmed VAT ID in another EU Member State (reverse charge) and for users outside the EU, the same amount applies net. A partner's voucher code entered before the first payment reduces the first payment as set out on the pricing page.

(2) Payment is made by credit card through Mollie B.V., Amsterdam, in advance in each case: for the first period with the order, thereafter at the start of each period. When the payment method is changed, a small verification amount is charged and refunded immediately. If a payment is not made after notice by email, the account is switched to Stenowise Free.

(3) A change from monthly to yearly payment takes effect at the end of the paid month. If a payment is refunded or charged back in full, Stenowise Pro ends for the period concerned.

(4) Invoices are sent as PDF by email; businesses agree to this format.

§ 6 Term and cancellation

(1) With monthly payment, Stenowise Pro runs for one month and renews by one month at a time unless cancelled at the end of the term.

(2) With yearly payment, Stenowise Pro initially runs for one year. Unless cancelled at its end, the contract continues for an indefinite period and can be cancelled at any time with one month's notice; the fee attributable to the time after the end of the contract is refunded pro rata.

(3) Cancellation requires text form; it is also possible through "Manage subscription" in the app and through the button "Cancel contracts here" on stenowise.com.

(4) The Provider may cancel Stenowise Pro with one month's notice to the end of a paid period and Stenowise Free with four weeks' notice. The right to cancel for good cause, for the Provider in particular in the event of a serious breach of § 8, remains unaffected. After Stenowise Pro ends, Stenowise Free applies.

§ 7 Right of withdrawal

Consumers have a right of withdrawal as set out in the withdrawal policy at stenowise.com/en/withdrawal; withdrawal can also be declared through the button "Withdraw from contract" on stenowise.com. If you withdraw from Stenowise Pro, the Provider refunds all payments received in full, even if Stenowise Pro has already been used.

§ 8 Users' obligations

(1) You must keep your access data secret and report any suspicion of unauthorised access without undue delay.

(2) You may use Stenowise only within the law and record the non-public spoken words of others only with their consent or where the law permits.

(3) Automated requests, circumventing the allowance and giving access to third parties are not permitted. Every account, including with Stenowise Pro, is subject to a limit of 200,000 words per calendar day (UTC).

(4) Professionals bound by secrecy and users who process personal data for a business must first conclude the data processing agreement through enterprise@stenowise.com.

§ 9 Shared dictionaries, notice of illegal content

(1) Content you add to a shared dictionary must not infringe the rights of third parties or the law.

(2) The single point of contact for authorities and users under Articles 11 and 12 of Regulation (EU) 2022/2065 (Digital Services Act) is kontakt@stenowise.com, in German or English. Illegal content can be reported there; the Provider reviews notices without automated moderation and informs the notifier of its decision.

(3) In the case of content that breaches paragraph 1, the Provider may block the shared dictionary; it informs the person affected, stating reasons and the available means of redress.

§ 10 Availability, defects

(1) Temporary interruptions due to maintenance, security measures or disruptions at service providers cannot be ruled out.

(2) The statutory rights in respect of defects apply, for consumers sections 327 et seq. BGB including the right to updates.

§ 11 Liability

(1) The Provider is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, under the Product Liability Act and to the extent of any guarantee given.

(2) In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the damage foreseeable and typical for the contract at the time it was concluded. An obligation is essential if its fulfilment makes the performance of the contract possible in the first place and you may regularly rely on its being met. Otherwise, liability for slight negligence is excluded.

(3) This also applies to the Provider's vicarious agents. Art. 82 GDPR remains unaffected.

§ 12 Changes

(1) Beyond what is necessary to maintain conformity with the contract, the Provider changes the service only for a valid reason, such as technical innovation, security requirements, changes in the law or a change of service provider, without additional cost and after clear and comprehensible information. If the change impairs your access or use more than insignificantly, you may terminate the contract free of charge within 30 days of the information or of the later change; fees paid in advance are refunded pro rata.

(2) The Provider may change the weekly allowance of Stenowise Free for the future under the conditions of paragraph 1, with four weeks' notice by email.

(3) Changes to these terms and to prices take effect for existing contracts only with your consent, which the Provider requests in advance by email. Without consent, the contract continues unchanged; § 6(4) remains unaffected.

§ 13 Final provisions

(1) German law applies. Consumers retain the protection of the mandatory provisions of the state of their habitual residence.

(2) If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Lüneburg, Germany, to the extent permitted by law.

(3) The Provider is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

(4) If a provision is invalid, the remainder of the contract remains valid; the statutory provisions take the place of the invalid provision.

Version: 5 October 2026.